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Cookie Policy

Version No. 1/04.05.2026

OneCare is a service designed to make access to professional services at your location easier and more convenient.

General provisions

Art. 1. (1) This Cookie Policy („Policy“) describes which cookies (cookies) and similar technologies the OneCare internet platform („Platform“), available at www.onecare.bg, owned by „DokNau Medical Services“ Ltd., UIC 208622091, with registered office and management address: Sofia 1404, Triaditsa district, Bulgaria Blvd. No. 109, fl. 2, office 2.5, e-mail: office@onecare.bg, tel.: +359 889 999 955 („Company“), uses, for what purposes they are used, what data they collect, and how you can manage your preferences.

(2) This Policy forms an integral part of the Privacy Policy of the Platform and applies together with the General Terms and Conditions for use of the OneCare Platform, the Privacy Policy, and the Marketing Policy.

(3) This Policy is available at www.onecare.bg. The cookie banner is displayed upon each visit to the Platform when there is no valid cookie stored on the visitor's device that stores the choice previously made by the visitor.

What are cookies and similar technologies

Art. 2. (1) Cookies are small text files that are stored on your device (computer, tablet, smartphone or another device) by the website you visit. Cookies allow the website to recognize your device on a subsequent visit, remember your preferences and improve your user experience.

(2) In addition to cookies, the Platform may also use other similar technologies, including tracking pixels, web beacons, local storage in the browser (local storage, session storage) and other means of storing information on the user's device. When this Policy refers to „cookies“, this also includes all such similar technologies.

(3) Depending on their duration, cookies are divided into:

1. Session cookies - are stored temporarily and are deleted automatically when the browser is closed;

2. Persistent cookies - remain on your device for a certain period or until you delete them manually.

(4) Depending on their source, cookies are divided into:

1. First-party cookies - set by the Platform (www.onecare.bg);

2. Third-party cookies - set by a domain different from the Platform, including by providers of analytics, advertising or other services.

Categories of cookies used by the Platform

Art. 3. (1) The Platform uses the following categories of cookies:

1. Strictly necessary cookies;

2. Functional cookies;

3. Analytical cookies;

4. Marketing cookies.

Art. 4. (1) Strictly necessary cookies are required for the basic functioning of the Platform and cannot be disabled through the cookie banner. They do not require your consent.

(2) These cookies ensure:

1. maintaining the user session and authenticating identity when logging into the account;

2. protection against cross-site request forgery (CSRF protection);

3. remembering your cookie preferences (storing your choice from the banner);

4. basic routing, load balancing, and Platform security;

5. maintaining a chat session and conversation identification in the Platform's embedded chat (chat widget).

Art. 5. (1) Functional cookies allow the Platform to remember the choices you have made and provide enhanced, personalized functionality. These cookies require your consent.

(2) These cookies may be used for:

1. remembering language preferences;

2. remembering a selected settlement or area;

3. remembering interface settings;

4. other user preferences that are not strictly necessary for the functioning of the Platform.

Art. 6. (1) Analytical cookies allow the Company to collect information about how visitors use the Platform in order to improve its performance. These cookies require your consent.

(2) The Company uses the following analytical tools:

1. Google Analytics - collects data on traffic, user behavior, traffic sources, visit duration, and other statistical data;

2. Hotjar - collects data on user behavior, including heatmaps, session recordings, and surveys, in order to improve the user experience;

3. other analytical tools that the Company may implement in the future, for which this Policy will be updated.

Art. 7. (1) Marketing cookies are used to track visitors in order to display relevant advertisements, measure the effectiveness of advertising campaigns, and create personalized advertising audiences. These cookies require your consent.

(2) The Company uses the following marketing tools:

1. Meta Pixel (Facebook Pixel) - tracks user actions on the Platform in order to measure ad effectiveness, retargeting, and create personalized audiences;

2. other marketing tools (including, but not limited to, TikTok Pixel, LinkedIn Insight Tag, Pinterest Tag, and others) that the Company may implement in the future, for which this Policy and the cookie banner will be updated.

Cookies related to embedded third-party content

Art. 8. (1) The Platform may embed content from third parties, including, but not limited to:

1. video from YouTube;

2. maps from Google Maps;

3. social buttons and embedded content from Facebook, Instagram, TikTok, LinkedIn, and other social networks;

4. chat application (chat widget), providing real-time communication, which may be technically connected to an instant messaging application (e.g., WhatsApp, Viber, Telegram, Signal, and others);

5. other content from third parties that may be added in the future.

(2) When loading embedded content from third parties, the respective provider may set its own cookies on your device and collect data in accordance with its own terms and privacy policy. The Company has no control over these cookies.

(3) Embedded content from third parties is loaded only after you have given consent for the relevant cookie category through the cookie banner, except when this is technically impossible, in which case the Platform displays replacement text with the option for manual activation.

Consent and cookie banner

Art. 9. (1) When you visit the Platform, if there is no valid cookie on your device storing your previous choice, a cookie banner is shown to you through which you can:

1. accept all categories of cookies;

2. decline all non-essential cookies;

3. make an individual choice by category (functional, analytical, marketing).

(2) Until you make a choice, no non-essential cookies are set or activated. Strictly necessary cookies are activated regardless of your choice.

(3) Silence, inaction, continuing to browse, or closing the banner without making a choice are not considered consent. If the banner is closed without a choice being made, the non-essential cookies remain inactive and the banner is shown again on the next visit

(4) Consent is not a condition for access to the Platform or for using its core functionalities. Refusal of non-essential cookies may limit some additional functionalities, but will not prevent registration, requesting services, or making payments.

(5) Each time consent is given, changed, or withdrawn through the cookie banner, the Platform records and stores proof of the choice made.

Changing and withdrawing consent

Art. 10. (1) You may at any time change or withdraw your consent to cookies via:

1. the cookie settings in the Platform, accessible through a link at the bottom of each page of the Platform;

2. your browser settings, by deleting stored cookies or configuring the browser to block certain or all cookies.

(2) Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

(3) If all cookies are deleted through the browser, the cookie storing your choice from the banner is also deleted, so that on your next visit the banner will be shown again.

Art. 11. Information on managing cookies through browser settings can be found on the help pages of the respective browser, including:

1. Google Chrome: https://support.google.com/chrome/answer/95647;

2. Mozilla Firefox: https://support.mozilla.org/kb/cookies-information-websites-store-on-your-computer;

3. Safari: https://support.apple.com/guide/safari/manage-cookies-sfri11471;

4. Microsoft Edge: https://support.microsoft.com/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09.

7. Notification of the winners

Art. 10. (1) You may at any time change or withdraw your consent to cookies through:

1. the cookie settings in the Platform, accessible via a link at the bottom of every page of the Platform;

2. your browser settings, by deleting stored cookies or configuring the browser to block certain or all cookies.

(2) Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

(3) When all cookies are deleted through the browser, the cookie storing your choice from the banner is also deleted, which is why the banner will be displayed again on your next visit.

Art. 11. Information on managing cookies through browser settings can be found on the help pages of the respective browser, including:

1. Google Chrome: https://support.google.com/chrome/answer/95647;

2. Mozilla Firefox: https://support.mozilla.org/kb/cookies-information-websites-store-on-your-computer;

3. Safari: https://support.apple.com/guide/safari/manage-cookies-sfri11471;

4. Microsoft Edge: https://support.microsoft.com/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09.

Legal basis

Art. 12. (1) The processing of personal data through cookies is carried out on the following legal grounds:

1. for the strictly necessary cookies - Art. 4a, para. 4, item 2 of the Electronic Commerce Act („ZET");

2. for the functional, analytical and marketing cookies - Art. 4a, para. 1 of the ZET.

(2) For the data collected through cookies, all rights of data subjects provided for in Section X of the Privacy Policy apply.

Storage periods

Art. 13. (1) The storage period of cookies depends on their category and purpose:

1. session cookies - are deleted when the browser is closed;

2. persistent cookies - are stored for the period specified in the settings of the respective cookie, but no longer than 2 years from the last visit unless a shorter period is specified for a particular cookie.

(2) Proof of consent under Art. 9, para. 5 shall be retained for a period of 5 years from the date of the last update of the consent, for GDPR accountability purposes.

Transfer of data to third parties and outside the EEA

Art. 14. (1) Data collected through analytics and marketing cookies may be transferred to the relevant providers listed in Section III of this Policy, who process them in accordance with their own privacy policies.

(2) Some of the providers of analytics and marketing services (Google, Meta and others) may process data outside the European Economic Area („EEA“). In such cases, the transfer is carried out where appropriate safeguards are in place pursuant to Chapter V of the GDPR, including standard contractual clauses or a decision on adequacy by the European Commission.

(3) For more information regarding the transfer of data outside the EEA, see Section VII of the Privacy Policy.

12. Final provisions

Art. 15. (1) The Company has the right at any time to amend, supplement, or replace this Policy, including in the event of a change in applicable legislation, the addition, replacement, or removal of analytical, marketing, or other tools, or a change in the Platform's functionalities.

(2) The current version is published on the Platform, stating the date of the last update.

(3) In the event of material changes affecting the categories of cookies or the purposes of processing, the Company displays the cookie banner again in order to obtain updated consent.

Art. 16. (1) For matters not regulated in this Policy, the provisions of the Privacy Policy, the General Terms and Conditions, and applicable legislation shall apply.

(2) The invalidity of a separate provision of this Policy does not lead to the invalidity of the remaining provisions.

Art. 17. (1) This Policy was adopted by the manager of the Company and enters into force as of 04.05.2026.

(2) For questions related to cookies, you may contact us by email: office@onecare.bg.

Cookie Policy